Download email processing logs for JSM email handlers

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

Jira Service Management Cloud doesn't directly export email processing logs, but you can manually download them from your browser for record-keeping

Solution

The steps listed below can be used by the project admin as a workaround to generate an export of the logs:

  1. Go to Project Settings > Channels & Self service > Email > View logs.

  2. Open the network console of your browser.

  3. Click on the Refresh button available at the top right of the email log window, as shown below, and copy the Request URL from the network tab:

    Screenshot of Jira email log displaying two new requests. The browser's network tab is open and showing the details of a GET request related to the email channel. The "Copy URL" option is highlighted in the context menu.

  4. Paste it into a new tab after changing the limit as per your need.

    Screenshot of a JSON response from the Jira email processor plugin, showing details of two processed emails with their respective IDs, statuses, subjects, and timestamps. The URL indicates a limit of 5000 records.

Updated on September 25, 2025
Platform
Cloud only
App
Jira Service Management Cloud
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