How to disable JIRA Insiders pop up dialog
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Go to Administrator > General Configuration > Advanced Settings
Hover over the current value and click to edit. You will see a pencil icon appear.
Set -1 value for the jira.newsletter.tip.delay.days
Click on the Update button in front of it.
⚠️Do not press enter to commit the change with the steps above as it may lead to other values getting set to default. This is documented under the following Bug:
To do this via a Database update:
Warning: Backup your database before proceeding.
Before running any SQL in this article, create a full backup of your Jira database. This is a database-level operation with no undo other than restoring from backup. Only proceed if you're comfortable running SQL directly against the Jira database, and test on a staging or cloned environment first, wherever possible.
Shutdown JIRA.
Run the SQL command below to look for the JIRA Insider setting:
select * from propertyentry, propertystring where propertyentry.ID = propertystring.ID AND property_key like '%jira.newsletter.tip.delay.days%';ℹ️ If you couldn't find get any returned results, please run the second query below and ignore the steps 3.
PostgreSQL
insert into propertyentry (id,entity_name,entity_id,property_key, propertytype) values ((SELECT max(id::integer)+1 FROM propertyentry),'jira.properties',1,'jira.newsletter.tip.delay.days',5); insert into propertystring (id,propertyvalue) values ((SELECT max(id::integer)+1 FROM propertystring),-1);MySQL
insert into propertyentry (id,entity_name,entity_id,property_key, propertytype) values ((SELECT max(CAST(id AS SIGNED))+1 FROM propertyentry),'jira.properties',1,'jira.newsletter.tip.delay.days',5); insert into propertystring (id,propertyvalue) values ((SELECT max(CAST(id AS SIGNED))+1 FROM propertystring),-1);
Copy the ID from
propertystringtable and update thepropertyvaluecolumn to-1.Restart JIRA.
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