How to disable Create Issue popup in Jira Server or Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Please note that this is not supported by Atlassian. You should also make sure to make backups before applying the below SQL queries against your database.
Solution
Disable via the Plugin Module using SQL
Warning: Backup your database before proceeding.
Before running any SQL in this article, create a full backup of your Jira database. This is a database-level operation with no undo other than restoring from backup. Only proceed if you're comfortable running SQL directly against the Jira database, and test on a staging or cloned environment first, wherever possible.
Shutdown Jira
Add the following SQL queries into your database to disable the plugin module:
insert into propertyentry values (99999,'jira.properties',1,'jira.plugin.state-.com.atlassian.jira.jira-quick-edit-plugin:quick-create-issue',5); insert into propertystring values (99999,'false');Restart JIRA
ℹ️ One side effect identified is that the create issue keyboard shortcut does not work when the pop-up is disabled
⚠️ This method will produce errors in your logs stating at the quick create plugin is not enabled
Disable via Javascript
ℹ️ This method is a work in progress, as it currently only disables the functionality when clicking on Create Issue via the top right of your browser
Go to Administration > System > Announcement Banner
Paste the following in the Announcement box:
<script type="text/javascript">
AJS.$("#create_link").removeClass("create-issue");
</script>Was this helpful?