How to delete private filters and subscriptions in Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Out-dated or private filters and subscriptions from other users are still active.
Cause
In Jira up to 8.10.x, it was not possible to delete other users' private filters (and dashboards).
It is now possible as of Jira 8.11.0 as per the feature request JRASERVER-31466 - As an Administrator I would like to manage private filter subscriptions. From this version, Jira Admins can view and search for all existing filters and dashboards from the administration area.
To view filters, go to Administration > System > Filters.
To view dashboards, go to Administration > System > Dashboards.
These pages already existed (Shared filters/dashboards), but until Jira 8.10.x, they only included filters that were shared by their owners. Now, it will also include private filters/dashboards.
Solution
For Jira 8.11.0 and any higher version
Login as a Jira admin user, and go to the page Administration > System > Filters
Identify the filter that you want to delete of for which you need to delete the subscriptions
If you want to delete filter:
Click on the ⚙ icon next to the filter
Click on Delete Filter
If you want to keep the filter but delete its subscription:
Click on the Filter link
Click on Details → Manage Subscriptions
You will be redirected to a page from where you can delete the subscriptions to this filter
After clicking the filter/dashboard name, you can navigate to it and modify it just like its owner—improve the JQL or gadgets' settings, share permissions, and more.
For Jira 8.10.x or older versions
Method 1:
Use the functionality provided by the JIRA SU Plugin to modify other users' filters:
Method 2:
Use the 'Switch to a different user' built-in script provided by the Groovy Script Runner add-on:
https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner
Navigate to
Administration >> Add-ons >> Built-in Scripts (left sidebar)to utilize his feature
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