How to Configure the Correct Cyrillic Character Encoding in JIRA HTML Template for Notification Scheme
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When including Cyrillic symbols after </style> tag in WEB-INF\classes\templates\email\html\includes\header.vm and save the file in UTF-8, you still received email notification with garbled symbols instead of correctly encoded Cyrillic characters.
Resolution
Fill in the Cyrillic characters into Mixedinput field in this website: http://www.rishida.net/tools/conversion/ and click on Convert
Copy the converted results of Hexadecimal NCRsorDecimal NCRs and paste it after </style> tag
Save header.vm
Restart JIRA
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