How to check for users who never logged into Jira Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
There are times when the Jira administration would like to see the users who never logged into the application for administrative purposes.
Environment
Jira Data Center on any version from 8.0.0.
Solution
In order to see the users who never logged into Jira, run the following query:
This was tested with PostgreSQL and Jira 8.20.2. Other databases may slightly differ the syntax.
SELECT LOWER_USER_NAME
FROM CWD_USER
WHERE LOWER_USER_NAME not in
(SELECT CWD_USER.LOWER_USER_NAME
FROM CWD_USER,
CWD_USER_ATTRIBUTES
WHERE CWD_USER_ATTRIBUTES.USER_ID = CWD_USER.ID
AND CWD_USER_ATTRIBUTES.ATTRIBUTE_NAME = 'login.count');In order to see the users who are members of the jira-software-users group but never logged into Jira run the following query:
SELECT DISTINCT u.lower_user_name
FROM cwd_user u
JOIN cwd_membership m
ON u.id = m.child_id
AND u.directory_id = m.directory_id
JOIN licenserolesgroup lrg
ON Lower(m.parent_name) = Lower(lrg.group_id)
JOIN cwd_directory d
ON m.directory_id = d.id
WHERE d.active = '1'
AND u.active = '1'
AND license_role_name = 'jira-software'
AND u.lower_user_name IN (
SELECT CWD_USER.LOWER_USER_NAME
FROM CWD_USER
WHERE LOWER_USER_NAME NOT IN (
SELECT CWD_USER.LOWER_USER_NAME
FROM CWD_USER
JOIN CWD_USER_ATTRIBUTES
ON CWD_USER_ATTRIBUTES.USER_ID = CWD_USER.ID
WHERE CWD_USER_ATTRIBUTES.ATTRIBUTE_NAME = 'login.count'
)
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