How to change the Icon for Priorities field

Summary

This documentation explains how you can change the icon for Priorities.

Diagnosis

There will be certain scenarios where Priority Icons should be updated with new/customized Icons. This documentation will explain the steps of changing the Priority Icon.

The steps mentioned in How to Change the Icon for Issue Type are similar to this but there are a few more actions that must be followed to change the Priority Icons.

Cause

Newly uploaded custom Priority icons may not load and can appear broken. Uploading a Priority icon requires first creating and updating an issue type so you can copy its image source, then using that copied image source in the Priority icon settings.

Solution

Use the following sequence to upload a custom Priority icon:

1. Create an issue type by selecting Cog icon → Issues → Add issue type.

2. Enter a name and description, choose either a standard or sub-task issue type, and select Add.

3. Edit the issue type. Under Issue Type Avatar, select Select image, choose an existing icon or upload a new one, and select Update.

4. Open your browser's Developer Tools, select the Inspect button, and select the Issue Type Icon.

5. Copy the img src value shown in the page code.

6. Select Cog icon → Issues → Priorities, select the Priority to update, and select Edit.

7. Paste the copied URL into the Icon URL section and select Update.

After updating the Priority icon, review the tickets to make sure the updated icons are visible in the Jira tickets.