How to auto populate attributes into Assets custom field using Automation

Summary

Use Jira Automation to read an attribute value from an Assets object and write it into a custom field on a JSM work item automatically.

• Environment: Jira Service Management Assets Cloud (Premium)

• Requires an existing Assets object schema and object type, an Assets custom field on the JSM screen, and a destination custom field on the same screen.

Solution

1. Create an Object schema and an Object type for Assets.

2. In the Assets object type, add the Address attribute.

3. On a newly created or existing object, update the Address attribute with a value.

4. Create an Assets custom field and add it to the JSM screen.

5. Add a new text custom field and add it to the same JSM screen. For example, Address.

6. Create the automation:

   1. Trigger: Work item created (or any trigger appropriate to when the field should update)

   2. Lookup Objects action — select the schema and set Query (AQL) to: "Key" = "{{customfield_XXXX}}"

   3. Edit issue fields action — set the destination field (e.g. Address) to: {{lookupObjects.Address}}

7. Publish the rule, then test it on a single controlled work item to confirm the AQL matches the object and the attribute value populates — before applying broadly.