How the User Onboarding process works?
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This page explains how the User Onboarding (introduced in JIRA 6.4) in JIRA works.
Consequently, Atlassian Support cannot guarantee to provide any support for the steps described on this page as customisations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.
First access to JIRA via the browser will redirect the user to the Onboarding process. This is based on user's loginCount.
If the user didn't go through the Onboarding and did not actively skip it, hitting the URL <base_URL>/secure/WelcomeToJIRA.jspa will start Onboarding.
As the user advances or completes or skips Onboarding, some properties specific to that user are added to propertyentry table:
jira.onboarding.first.use.flow.startedjira.onboarding.first.use.flow.resolvedjira.onboarding.first.use.flow.completedjira.onboarding.first.use.flow.current.sequence
If the user hits the welcome page again, Onboarding will not be displayed.
To disable the User Onboarding in JIRA 6.4.x, follow the steps in this guide - How to Disable User Onboarding (Welcome Page) in Jira
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