How Resolution Time is Calculated
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Question
As outlined in our docs, the resolution time is the difference between an issue's Resolution Date and Created date.
What about issues that get re-opened? How is the Resolution time calculated for this situation?
How are fractions handled? If the resolution time is 4/3 (1.333 days), do we calculate this as 1 or 2 days?
Answer
The Resolution time will be the difference between the latest, most recent Resolution Date and Created date.
Fractions of time are truncated. For example, the Average resolution of 1.7 days will get truncated to 1 day.
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