How does smart search works in the Help Center?
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The help center is where your customers go to get information and raise requests. From there, they can view the portal for each service project they have access to, search for request forms and knowledge base articles, and see the requests they have raised over time.
When searching the help center, Jira Service Management provides a powerful smart-enabled search bar that enables advanced search across your entire portfolio using data-driven algorithms and machine learning techniques.
The help center search provides relevant self-help resources from your knowledge base and request forms across your service portals by identifying a user's recent behavior along with their search context, sharing the most relevant options specifically for them. Best of all, smart search learns over time to improve these predictive results for your customers so they can be more productive and get help faster.
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