Github PR status not updated in Jira development panel

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

GitHub PR is merged, however, on Jira the PR shows as Open.

Cause

  • When a PR is updated in Github, Jira does not receive the event.

  • Duplicate commits with the same name and files.

  • Permission issues with OAuth when the PR was updated.

Solution

  • If there is a large set of PR status that were not updated in Jira we can run the backfill process.

  • If there are only a couple of PR's that are not updated, we can manually update the PR on GitHub.

Updated on April 8, 2025

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