Github PR status not updated in Jira development panel
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
GitHub PR is merged, however, on Jira the PR shows as Open.
Cause
When a PR is updated in Github, Jira does not receive the event.
Duplicate commits with the same name and files.
Permission issues with OAuth when the PR was updated.
Solution
If there is a large set of PR status that were not updated in Jira we can run the backfill process.
If there are only a couple of PR's that are not updated, we can manually update the PR on GitHub.
Updated on April 8, 2025
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