Getting error while trying to import CSV in JIRA
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-jira.log:
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java.lang.RuntimeException: java.io.EOFException: No content to map to Object due to end of input
at com.atlassian.jira.plugins.importer.web.csv.CsvFieldMappingsPage.doValidation(CsvFieldMappingsPage.java:87)
at webwork.action.ActionSupport.validate(ActionSupport.java:391)
at webwork.action.ActionSupport.execute(ActionSupport.java:162)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)Cause
The possible cause would be the importer not working well with some version of browsers such as Internet Explorer 8 and Opera.
Workaround
Use another browser such as Firefox or Chrome often resolved the problem.
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