Getting error "Looks like the auth state is missing" while logging into JIRA from MS TEAMs

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

While trying to login in Jira plugin in MS TEAMs, following error is received:

(Auto-migrated image: description temporarily unavailable)

Environment

  • Jira Cloud

  • MS Teams

Diagnosis

  • No issue is encountered by user while directly logging into Jira

  • User uses same email in Jira as well as Teams

  • Same issue when tried via MS TEAMS web version.

Solution

  • Type "signin" in Teams chatbox to bring an option to sign in again.

  • Use the "Sign in" button to login

(Auto-migrated image: description temporarily unavailable)
Updated on April 11, 2025

Still need help?

The Atlassian Community is here for you.