GenericDataSourceException Due to Missing Database Validation Query Configuration
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
User may randomly receive this stacktrace:
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Caused by: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID, ISSUE, CUSTOMFIELD, PARENTKEY, STRINGVALUE, NUMBERVALUE, TEXTVALUE, DATEVALUE, VALUETYPE FROM customfieldvalue WHERE ISSUE=? (I/O Error: Connection reset)
at org.ofbiz.core.entity.jdbc.SQLProcessor.executeQuery(SQLProcessor.java:597)
at org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:1083)Workflow transitions randomly stop working with the following errors occurring in the logs:
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com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT pkey, WORKFLOW_ID FROM jiraissue (java.lang.NullPointerException)
at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findListIteratorByCondition(DefaultOfBizDelegator.java:464)
at com.atlassian.jira.appconsistency.integrity.check.WorkflowStateCheck.getWorkflowIdToKeyMap(WorkflowStateCheck.java:105)
at com.atlassian.jira.appconsistency.integrity.check.WorkflowStateCheck.doCheck(WorkflowStateCheck.java:54)
at com.atlassian.jira.appconsistency.integrity.check.WorkflowStateCheck.preview(WorkflowStateCheck.java:30)
at com.atlassian.jira.appconsistency.integrity.IntegrityChecker.preview(IntegrityChecker.java:63)
at com.atlassian.jira.appconsistency.integrity.IntegrityChecker.previewWithIds(IntegrityChecker.java:35)
at com.atlassian.jira.web.action.admin.IntegrityChecker.doExecute(IntegrityChecker.java:66)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:53)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:139)
at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:171)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
Cause
The database connections are being dropped due to connection closures.
Resolution
Ensure that the validation query is set as in:
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