Use Automation to notify a user when a Form has been submitted on an issue

Summary

When a form attached to an issue is populated and submitted, the ticket assignee is not notified. This article will explain how to ensure that the Assignee is notified when the form is submitted back to them.

Solution

In this case, to achieve the desired scenario we can use an automation rule to notify the assignee when the form is submitted. To do that, please follow the steps below:

1. Open the service project > Project settings > Automation > Select Create rule

2. As a trigger, select Forms submitted and if necessary, select a specific form > Save

3. SelectNew action > Send email

4. InTo, selectAssignee

5. Fill in a Subject and Content (you can bring the information/values added to the custom fields using smart values). You can also add the smart value {{issue.url}} to return the URL of the issue in the notification.

6. Select Save > Give your rule a name and click on Turn it on.