Font display problem in gadgets and database monitoring graph in Jira server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The symptoms could be one or more of the following:
When viewing gadgets and database monitoring graphs, fonts appear incorrect or garbled as depicted below:
Errors visible from the UI when accessing the Database monitoring page:
1An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getGraphs' in class com.atlassian.jira.plugins.monitor.database.MonitorDatabase
Diagnosis
Environment
Linux-based environment
Diagnostic Steps
The Health check page marks the Jira Data Center Health Check: Fonts warning.
ℹ️ There have been cases where this is not shown and the error in the UI is still visible.
The following errors are shown in the atlassian-jira.log:
12023-03-06 00:00:00,000+0000 http-nio-XXXX-exec-XX ERROR User SSID ---- IP_ADDR /secure/admin/monitor_database.jspa [c.atlassian.velocity.DefaultVelocityManager] MethodInvocationException occurred getting message body from Velocity: java.lang.NoClassDefFoundError: Could not initialize class org.rrd4j.graph.RrdGraphConstants java.lang.NoClassDefFoundError: Could not initialize class org.rrd4j.graph.RrdGraphConstants at org.rrd4j.graph.RrdGraphDef.<init>(RrdGraphDef.java:80) at com.atlassian.jira.plugins.monitor.database.MonitorDatabase.createGraphDefinition(MonitorDatabase.java:116)From the command line, run
fc-cacheto list available fonts. Java relies on fonts provided by the operating system.
Causes
A lack of available fonts causes this unexpected behavior.
The Atlassian Troubleshooting and Support Tools (ATST) plugin is not up to date.
Resolutions
Resolution 1
Install additional fonts and reboot the system. Refer to Jira Data Center Health Check: Fonts on how to do so. On RedHat based system you can issue the below command which is the equivalent of yum groupinstall fonts:
1
yum install cjkuni-uming-fonts.noarch dejavu-fonts-common.noarch dejavu-sans-fonts.noarch dejavu-sans-mono-fonts.noarch dejavu-serif-fonts.noarch fontconfig.x86_64 fontpackages-filesystem.noarch gnu-free-fonts-common.noarch gnu-free-mono-fonts.noarch gnu-free-sans-fonts.noarch gnu-free-serif-fonts.noarch google-crosextra-caladea-fonts.noarch google-crosextra-carlito-fonts.noarch jomolhari-fonts.noarch khmeros-base-fonts.noarch khmeros-fonts-common.noarch libXfont.x86_64 liberation-fonts-common.noarch liberation-mono-fonts.noarch liberation-sans-fonts.noarch liberation-serif-fonts.noarch libfontenc.x86_64 lklug-fonts.noarch lohit-assamese-fonts.noarch lohit-bengali-fonts.noarch lohit-devanagari-fonts.noarch lohit-gujarati-fonts.noarch lohit-kannada-fonts.noarch lohit-malayalam-fonts.noarch lohit-marathi-fonts.noarch lohit-nepali-fonts.noarch lohit-oriya-fonts.noarch lohit-punjabi-fonts.noarch lohit-tamil-fonts.noarch lohit-telugu-fonts.noarch lyx-fonts.noarch madan-fonts.noarch nhn-nanum-fonts-common.noarch nhn-nanum-gothic-fonts.noarch open-sans-fonts.noarch overpass-fonts.noarch paktype-naskh-basic-fonts.noarch paratype-pt-sans-fonts.noarch sil-abyssinica-fonts.noarch sil-nuosu-fonts.noarch sil-padauk-fonts.noarch smc-fonts-common.noarch smc-meera-fonts.noarch stix-fonts.noarch thai-scalable-fonts-common.noarch thai-scalable-waree-fonts.noarch ucs-miscfixed-fonts.noarch urw-fonts.noarch vlgothic-fonts.noarch wqy-microhei-fonts.noarch wqy-zenhei-fonts.noarch xorg-x11-font-utils.x86_64Resolution 2
Update the Atlassian Troubleshooting and Support Tools (ATST) plugin to the latest version available
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