Fix Jira Multipart Parser Error When Creating Issues
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This article addresses the "Error instantiating webwork.multipart.parser.class - com.atlassian.jira.web.JiraMultipartRequestWrapper" encountered when creating issues in Jira. It provides troubleshooting steps to resolve this specific error, which is relevant to Jira Data Center users. The article is aimed at Jira administrators and users who encounter this error, offering solutions to ensure smooth issue creation processes.
Diagnosis
When creating a new issue, the following error is thrown:
Error instantiating webwork.multipart.parser.class: com.atlassian.jira.web.JiraMultipartRequestWrapper(original message: null)
Cause
The /work and /tmp (/temp in Jira 8.2.3) directories in JIRA's installation directory may have incorrect permissions. You can validate that by checking if the directories are owned by the same user that is running JIRA.
Solution
Shutdown Jira;
Change the permissions to allow access for the user who starts the application for the two above directories.
Start Jira.
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