How to Fix Jira Due Date Field Showing Wrong Value After Transition

Summary

Adding a value to the Due date field on a transition screen, appears incorrectly on the issue view. For example, when the date 17/May/2024 is selected from the calendar, the Due date field on the transition screen, is updated to May 15, 24 on the issue view.

Diagnosis

To understand where these properties reside on the cloud site,

• Navigate to the Settings icon → General configuration page and click Advanced Settings or

• Directly open this link: https://<yoursitename>.atlassian.net/secure/admin/AdvancedApplicationProperties.jspa

Cause

There is a mismatch in the jira.date.picker.java.format and jira.date.picker.javascript.format properties.

Solution

To correct the properties,

• Go to Settings icon → General configuration page and click Advanced Settings or

  

• Directly open this link: https://<yoursitename>.atlassian.net/secure/admin/AdvancedApplicationProperties.jspa

As mentioned indirectly in Changing the Due Date Input Format, ensure that the values of jira.date.picker.java.format property and that of the jira.date.picker.javascript.format property match as per the following table:

Apply the same to the values of jira.date.time.picker.java.format and jira.date.time.picker.javascript.format:

Contact Atlassian support if you have any questions.