Fix Azure DevOps connector sync issues for new projects in Jira Align

Summary

A new Azure DevOps (ADO) project or team added to an existing connector fails to sync work items to Jira Align, despite other projects syncing successfully.

Diagnosis

In the Azure DevOps Log Report page, the warning message “Response status code: NotFound. Web Request Address: /company/_apis/projects/Project_name“ can be seen. This issue affects Atlassian Cloud environments.

Cause

The Jira Align service account lacks explicit permissions or visibility for the newly created project in Azure DevOps. Even if the connector is configured correctly in Jira Align, the service account must be able to "see" the project in ADO to pull work items.

Solution

To resolve this issue, ensure the service account used by the connector has the necessary permissions within the specific Azure DevOps project.