Fix automation failure for MS Teams Channel creation in JSM Cloud

Summary

Automation rule error while using Create Microsoft Teams chat or meeting for incident Action: 'Failed to create the Microsoft Teams chat or meeting'. Learn how to resolve this issue.

Solution

If a Microsoft Teams channel or chat already exists in the JSM Incident Request type, an error will occur when you run the automation.

To fix this issue

1. Clear the Microsoft Teams field in the Jira Work item view.

2. After clearing the field, re-run the automation to ensure success.