Fields not visible or missing on Jira Cloud work items

Summary

Some fields might not appear for some work items, even if they've been added to the screen. This can happen due to various reasons, such as missing context or configuration settings.

Solution

Add a context to a custom field

Note: If a field you added to a screen still doesn't appear on some work items, or you saw the error "Field not created. Something went wrong. Please try again" when creating it, the most common cause is that the custom field is missing a context covering those work item types. Follow the steps below to add or edit the context.

1. Access the field from ⚙ → Work Items → Custom fields

2. Find the custom field you want to configure, select More actions (•••), Contexts and default value as seen in the following screenshot:

3. When you reach the screen after selecting Edit configuration under the default configuration scheme, choose the applicable work item types, the field will only appear on work item types included in this context. Then select Modify to save.

Verify the result: Open a work item of one of the work item types you selected and confirm the field now appears. If it still doesn't, return to ⚙ → Work Items → Custom fields, open More actions (•••) → Contexts and default value for the field, and confirm the context includes that work item type.

For more background and details, please refer to our documentation: Configure a custom field.