Failed in rendering JIRA issue pages which have too long comments
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When opening a JIRA issue page which has too long comments, Chrome (64 bit) failed to render it with the following error.
Diagnosis
Environment
JIRA 7.0.10 or the earlier versions
Windows OS (as the client OS)
I could reproduce this problem with Windows7 and Windows Server 2008 at least
Chrome 51.0.2704.106 (64 bit)
Diagnostic Steps
Check if there are too long comments on the problematic issue page
I could reproduce this problem on a issue which has 10 comments which contain 5000 lines each at least
Check
chrome_debug.logLaunch Chrome with
--enable-loggingoptionReproduce the problem
Check if there is the following error on the log
1[2192:1872:0707/112134:ERROR:browser_gpu_channel_host_factory.cc(119)] Failed to launch GPU process.
Cause
This problem is caused by the browser spec in a specific use case.
Solution
Workaround
Use different browser
You can also use Chrome (32 bit)
Delete the too long comments from the problematic issue and move the comments into some text files and attach them to the issue instead
Resolution
This problem didn't happen on the latest JIRA (JIRA 7.1.8 at this moment).
Please upgrade your instance to JIRA 7.1.8 or the later version to avoid this problem.
Was this helpful?