External mail address not adding "Created via e-mail received from" in the Issue Description
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When you create an issue through mail that is coming from an address that does not belong to a JIRA user, the mail handlers should add the following in the end of the Issue Description:
1
[Created via e-mail received from: name@domain.com]However, this is not working and the mails are just being created and the Default Reporter is set as Reporter.
Cause
This is being caused by a known bug JRASERVER-32750 that is caused by having an username with mixed characters in the Default Reporter field.
Resolution
Rename or change the username to a different one.
Edit the Mail Handler and modify the Default Reporter.
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