Exception: Error: undefined missing jira/editor/registry when accessing when any agile board
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After upgrade JIRA from 6.x to 7.x, when you accessing an agile board it will show you the following traces:
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An error occurred
Hide…
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Error: undefined missing jira/editor/registry
Resource: http://projectfactory-preprod.ausy.fr:8080/s/db1461972a7cbe8b38d009973b33fc02-CDN/fr_FR-lb7qff/71012/708cff23ba1f15d4978ab21e8a4018de/0c798f90b1a61deafa1d5193fc512be9/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=fr-FR
Line: 6
Column: 3667
Environment
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0Cause 1
The caused of it due to the Documents third-party plugin is not compatible with the JIRA version you are running.
Cause 2
The HelpDesk for Jira add-on can trigger this error when rich text editor is disabled.
Resolution 1
Update the plugin to the latest compatible version.
Resolution2
Enable Rich text editing
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