Even as a Org Admin and Jira Admin, Can't Access Github for Jira App Admin Page
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
GitHub for the Jira app throws below exception message due to which the app was not available to use
The user does not have Jira Administer Permission
Environment
Jira Cloud
Diagnosis
Even if we have Org and site admin privileges, as well as the essential permissions required for accessing the application including Jira Administrator rights encountered an issue when attempting to log in. Despite having the proper credentials and access levels, the following exception message, indicating a failure to gain entry to the app:
The user does not have Jira Administer Permission
Cause
The app was successfully accessed while using the incognito mode feature of their web browser.
Solution
After following the recommendations below to clear the browser cache and cookies, the add-on became accessible.
How to clear browser cache for Chrome, Edge, Firefox, and Safari
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