Error rendering 'is.origo.jira.tempo-plugin:collaboratorsmodule'
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The following error appears when the user checks the worklog for issues
Error rendering 'is.origo.jira.tempo-plugin:collaboratorsmodule'. Please contact your Jira administrators." (print screen attached).
Environment
Jira server 8.5.2
Cause
This issue is mainly caused when work is logged as 0d by an anonymous user
Solution
Here is the method you can use to remove the error:
In this case, the worklog time is "0" by the anonymous user so we can remove the worklog and clean the error.
In case of worklog time > 0, it is needed to log time again by the anonymous user/any logged-in user before removing the one tagged as "anonymous".
the error comes from the "Anonymous" user, not known by the system
ℹ️ The error comes from Tempo-plugin developed by Tempo and they directly provide support for this at Tempo Support.
If you do not see 'Anonymous' user logging 0 hours, then please check to see if you have a permissions issue as explained here. Problems-with-TEMPO-TIMESHEETS-within-JIRA
Jira Settings > System > Global Permissions and make sure that the “atlassian-addons-admin” group has the "Browse users and groups" Permission.
In case adding this permission does not resolve the problem, please create a ticket with Tempo Support.
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