Error in MySQL syntax when trying to perform External System Import
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
User did not specify the external system(eg. Mantis, Bugzilla or etc.) username and password before import. Most users affected are using Internet Explorer.
The following appears in the atlassian-jira.log:
1
2
2012-05-03 10:57:10,907 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state
com.atlassian.jira.plugins.importer.SQLRuntimeException: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')' at line 1Workaround
Specified the username and password before import
Use another browser such as Mozilla or Chrome
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