Error in Dashboard with Weblogic
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The dashboard doesn't load well using Weblogic, and in the stacktrace, the error is something like this:
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l.WebAppServletContext@ccc96 - appName: 'atlassian-jira-4', name: 'atlassian-jir
a-4.1.2.war', context-path: '/atlassian-jira-4.1.2'\] Servlet failed with Excepti
on
org.w3c.dom.DOMException: DOM002 Illegal character
Cause
This is caused by not specifying in weblogic.xml:
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<prefer-web-inf-classes>true</prefer-web-inf-classes>
Resolution
Set the parameter above true in weblogic.xml.
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