Error connecting JIRA to other applications via Trusted Applications Application Links due to Request not allowed to access URL
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
There may be various symptoms caused by this, for example:
Can't link remote issues between JIRA installs
Can't link to JIRA from Confluence or vice versa
The following appears in the atlassian-jira.log:
1
2014-05-10 22:07:45,795 http-bio-8090-exec-41 WARN anonymous 1327x107068x2 - XX.XX.XX.XX,XX.XX.XX.XX /sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xml [auth.trustedapps.filter.TrustedApplicationFilterAuthenticator] Failed to login trusted application: <APPLICATION>:<ID> due to: com.atlassian.security.auth.trustedapps.InvalidCertificateException: Request not allowed to access URL: /sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xmlCause
The URL that is being accessed via Application Links is not allowed by the URL Patterns configured under Trusted Applications.
Resolution
Follow the directions described in the following article: BAD_URL; Request not allowed to access URL
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