Error "421 Misdirected Request" when trying to access the Jira mobile application from an iOS device
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Error "421 Misdirected Request" appears when trying to access the Jira mobile application from an iOS device.
Environment
Jira mobile application hosted on iOS / iPhone.
Diagnosis
Jira users receive the below message while logging in to the Jira mobile application on iOS devices after configuring Idp to enable single sign-on (SSO) for the Jira users:
Cause
The issue pertains to iOS security protocols, which prohibit access to a webpage that redirects to another, subsequently redirecting back to the initial page. This is becauseiOS apps do not support the OAuth feature and the issue reported here is due to this limitation.
Unfortunately, we don't have a fix for this issue. The below-mentioned suggestion requests are in place to address this issue :
https://jira.atlassian.com/browse/CONFSERVER-58551 (This is for the confluence application. Once is fixed, it will apply to Jira mobile application)
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