Email Notification is corrupted at certain transition
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Email received from JIRA notification is corrupted
This can happened during any part of transition notification
Create issue notification mail not corrupted
Update issue notification mail is corrupted
Diagnosis
Diagnostic Steps
Get the user to provide .eml file from the corrupted email , follow how to generate the .eml from HERE
1
2
3
4
5
org.apache.velocity.exception.MethodInvocationException: Invocation of
method 'getIssueTypeIconUrl' in class com.atlassian.jira.mail.util.MailAttachmentsManagerImpl
threw exception java.lang.IllegalArgumentException: The resource path
[http://pubicons.missiondatalabs.com/recurring32.png] is not valid at templates/email/macros.vm[line
324, column 69] at [http://pubicons.missiondatalabs.com/recurring32.png] is the image that is causing the problem.
Cause
JIRA can only support icons with size (16x16) at the moment, any icon larger than this size might leads to email getting corrupt.
Solution
Resolution
Re-upload a valid icon (a 16x16 dimension icon is recommendable)
Was this helpful?