Email fields gets "no subfield found" when using Jira Cloud for Sheets
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When using the extension Jira Cloud for Sheets, you can export email fields like the "Reporter.emailAddress" or "Creator.emailAddress".
If it returns "no subfield found" for any user:
And the setting in the user profile of the email address visibility is set to "Anyone"
Cause
The global settings take precedence over individual user settings.
Solution
In the global settings of your site "https://your-site-name.atlassian.net/jira/settings/system/general-configuration" change visibility to "public":
Updated on April 11, 2025
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