Email comments to reporter when closing JSM ticket (Cloud)

Summary

Send the Jira ticket information(including all comments) to the reporter via email while closing the ticket.

Solution

We can achieve this requirement using Jira Automation.

The steps to configure the Automation rule are as follows:

1. Goto Project Settings > Automation

2. Click on "Create Rule"

3. Trigger: Work Item Transitioned

   Action: Send Email

   Content

   {{issue.summary}} {{issue.description}} {{issue.key}} {{#issue.comments}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}
   

To exclude Internal Comments use the below Automation rule:

1. Trigger: Work Item Transitioned

   Action: Send Email

   Content

   {{issue.summary}} {{issue.description}} {{issue.key}} {{#issue.comments}} {{#if(not(internal))}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}{{/}}