Duplicate gadgets listed when adding new JIRA gadget in dashboard
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
User will see duplicate gadgets listed when adding new JIRA gadget in dashboard.
The duplicate gadget will have almost similar URL with the one that being duplicated.
Diagnosis
The current JIRA instance is connected with another JIRA instance. Take note on the URL of the original gadget and duplicated gadget which both having almost similar url but different context path.
Cause
User may have multiple gadget subscription on the same type of gadget which pointing to different JIRA instance.
Solution
Resolution
Navigate to the dashboard then select add a new gadget and click on the Gadget Subscription button(located in bottom part).
Remove the duplicated gadget subscription.
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