Due Date field not showing when I create or view a Jira Cloud issue
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Platform Notice: Cloud Only -
This article only applies to Atlassian products on the
.
The Due Date field does not appear when you create, view, or edit an issue.
Other fields appear and can be edited as expected.
Solution
Confirm "Schedule issues" permission
Permission schemes can only be edited by a user with the Administer Jira global permission.
Please ask your Jira Administrator to make any necessary changes on your behalf.
The ability to edit dates including Due Date on Jira issues is linked to the Schedule Issues permission. Ensure this permission has been granted to affected users.
Go to Project settings > Permissions
Scroll to the Schedule Issues permission
Compare the project roles, users, and groups in this list with the affected user
Edit the permission scheme to include the affected user, or edit the user's group membership appropriately
Check if the field has been hidden in the project's field configuration scheme
Go to Project settings > Issues > Fields(for Jira Software projects) or Project settings > Fields (for Jira Service Management projects)
Select Actions > Edit fields
Select the Field configuration you want to edit
Scroll to the Due date field and check if the field is hidden
If so, click to Show to unhide it
Ensure the field is added to the correct issue screens
Go to Project settings > Screens
Find the Screen scheme you want to edit and select the pen icon
Choose the Screen you want to edit (Create, Edit, or View screen)
Search for the Due date field on this list
If the field isn't listed, use the dropdown to search for Due date and select it
Repeat steps 3-5 for any additional screen types where the field doesn't appear
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