Drag an issue from Backlog to a Sprint (vice versa) throws an error message as "Something's gone wrong. Refresh the page and try again"

Summary

Drag an issue from Backlog to a Sprint(and vice versa) throws an error message as "Something's gone wrong. Refresh the page and try again"

Cause

This can occur for the following reasons

• The user doesn't have the Browse projects, Manage sprints, or Schedule Issues mentioned of the project in the board filter

• This can also occur if the ranking is disabled in the board filter of the project

• If the workflow has some condition that restricts the issue from drag-dropping.

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Solution

• Validate the Browse projects, Manage sprints, or Schedule Issues mentioned in the project in the board filter

• Check if ranking is enabled in the board filter. Click on 3 dots > configure board > general

• 

• Validate the workflow properties and check if there are any properties like jira.issue.editable is false for the status the issue is in. If yes we need to delete it.

• Example: if the issue is in progress status and the property jira.issue.editable is false is set on the workflow for this status, it will not allow to drag-drop the issue.