Resolve Velocity Report and Sprint Report story point discrepancies in Jira Cloud

Summary

At sprint start, story points exceed the commitment value in the Velocity chart for a company-managed project.

Diagnosis

The commitment value shown in the Velocity chart for a given sprint does not include story points from work items that were cancelled prior to the sprint's start date. If there are work items that were initially included in the sprint but were later moved to a status such as Cancelled or Won't Do before the sprint began, those work items will not be counted in the commitment value.

Cause

Please note that the sprint commitment is the sum total of estimations (as of the sprint start date) for all work items that:

• were added to the sprint before the sprint's start date

• are not in an unmapped status in the respective board (they will be included in the sprint but count as 0 estimation in the Velocity report)

• are part of the sprint but are not yet complete or have been cancelled before the start date of the sprint. 

Therefore, those work items that don't follow the above logic/design are excluded from the commitment calculation. 

Please note that the implementation of the Velocity report is different in the Jira Data Center instance as compared to Jira Cloud. The above explanation applies only to the Cloud instance.

Solution

If you see that the story points of any work item are missing from the list of work items included in the commitment calculation of the Velocity report, then please go to the Work Item History section of that work item and ensure:

• the work items were added to the sprint before the sprint's start date

• the status in which the work item is currently is not unmapped in the respective board (they will be included in the sprint but count as 0 estimation in the Velocity report)

• the work item has not been moved to a status like Cancelled or Won't Do (Done category statuses) before the sprint's start date. Otherwise, it will be considered incomplete or cancelled before the sprint starts and will not be included in the commitment calculation.