Bulk Disable or Remove Inactive Users in Jira Cloud

Summary

Learn how to efficiently manage inactive Jira users in bulk, with methods tailored to your specific Atlassian product version.

Solution

Currently, you can't automate the removal of inactive users directly through the Jira User Interface, but there are several effective alternatives you can explore. We recommend considering one of the alternatives below.

• Disable the selected inactive users in bulk from the Atlassian Cloud Organization through https://admin.atlassian.com.

• Choose the default group for your Jira product, select the users you want to delete, and proceed with deletion.

  1. Navigate to Settings and then select User Management.

  2. Groups > Click on the group.

  3. Select the users you wish to delete.

• Consider using the REST API to automate user deletion. This involves scripting to call each user's account ID in a loop. For more details, refer to the Jira Cloud REST API v3: Delete User.

• 3rd party apps - This list provides examples of available options. Click on the app name to go to their Marketplace listing.

  • Bulk user delete for Jira - This has the option to upload and delete users via a CSV file.

  • Scriptrunner - a third-party app that allows for scripting within Jira.

  • Manage Users for Jira Cloud

Additional resources

ℹ️ Please note that Atlassian does not have control over the function of 3rd party apps. There may be changes to those listed, or newer apps available that may suit your needs.

You may also want to vote and comment on our feature requests for this topic:

• JRACLOUD-30708 - Bulk deactivate users