Default Profile picture is broken in JIRA Data Center applications
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The default profile picture will fail to load, similar to the screenshot below:
Environment
Jira Server and Data Center
Cause
With Gravatar enabled, Jira reaches out to whatever Gravatar server is configured to load the image.
💡 The default settings can be seen below by navigating through Admin Cog ⚙ → System→ General Configuration → Edit Settings
(⚠️from Jira 9.12.X, the setting was moved to theJira Administration -> System -> Avatarspage)
If 'Allow Gravatars' is disabled, Jira loads the default picture profile from <Jira_home>/data/avatars
Solution
If using 'Allow Gravatar' make sure Jira can reach the Gravatar server configured.
You can force Jira to read from the local directory by setting 'Allow Gravatars' to off.
If the problem occurs after migration from Jira Cloud to Server/Data Center, use this guide Broken icons after cloud to server migration
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