Dashboard gadgets fail to load in Jira server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
A dashboard is not able to load a gadget.
The following appears in the atlassian-jira.log:
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2013-08-21 12:42:37,398 http-bio-80-exec-12903 WARN xxxxxx 762x311586x3 66n18c 192.168.213.19 /secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.atlassian.jira.gadgets:text-gadget/gadgets/text-gadget.xml
[gadgets.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/com.atlassian.jira.gadgets:text-gadget/gadgets/text-gadget.xml
Diagnosis
The exception does not indicate an application URL which means that the issue is coming from the Jira URL itself. If a URL is present, you can refer to another KB Confluence gadget in Jira server throws gadget spec error.
Cause
The Atlassian Jira - Plugins - Gadgets Plugin is disabled.
Solution
Resolution
Go to Jira Administration > Add-ons > Manage Add-ons > Change search option to System > Search for Atlassian Jira - Plugins - Gadgets Plugin
Click on the plugin. A list of modules will show up.
Enable the Text (text-gadget) module in the Gadgets Plugin - OR - related plugin which is missing
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