Dashboard gadgets display Forbidden Error

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When you load a Jira Dashboard, all the Gadgets in the Dashboard display a Forbidden Error:

(Auto-migrated image: description temporarily unavailable)

Environment

Jira Server/Data Center on any version from 7.0.0.

Cause

Jira is running behind an Apache load balancer or reverse proxy server which has mod_evasive enabled.

Resolution

Disable mod_evasive and reload Apache's configuration.

Updated on April 8, 2025

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