Customer unable to login to portal due to "Something bad happened"
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
A customer who is listed as active in the instance and who is also added to the project is unable to login and gets the error message:
Something bad happened The invitation link has expired. Please request a new link from an administrator or log in.
Solution
The customer may be accessing the invitation link from their email, which has expired now.
The solution is to have the user access the link as below (ideally using an incognito window) and login using the email and password that was used at the time of account setup.
https://<instance.atlassian.net>/servicedesk/customer/portal/
Updated on March 5, 2025
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