Cursor missing when editing description/comments fields in Jira Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Jira users are unable to edit the description or comments fields, and the cursor is not visible when trying to create.
Identifying the problem
Generate a HAR file when attempting to create comments.
Examine the HAR file, and if you observe the "richeditor" element loading, this indicates that you are affected by the issue. Look for traces in the HAR file that highlight this problem, specifically noting the appearance of "richeditor-loading."
You can also check this detail by inspecting the page.
Solution
Rich text modules
Some modules of the "Rich Text Editor for Jira" app were not properly enabled, leading to this issue.
Verify if the "Rich Text Editor for Jira" app is enabled. If it is disabled, please enable it. If it is already enabled, try disabling and then re-enabling it.
Settings > Manage apps > Manage apps
Select system apps > Look for the "Rich Text Editor for Jira" app
Enable it or disable and re-enable it.
Related documentation
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