Creating an issue in Jira throws the error "Temporary attachment not found. Session may have timed out before submitting the form."
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The following error is displayed when creating a Jira issue: "Temporary attachment not found. Session may have timed out before submitting the form.".
Environment
Jira
Diagnosis
Issue gets created successfully even if the error message is displayed.
ScriptRunner app is installed in the Jira instance.
Generating a HAR file and analyzing web requests shows the following result:
QuickCreateIssue.jspa?decorator=none request timeout after 60 seconds:
Error can also be seen on the HAR response:
|
In the catalina.out log, there are some stuck threads related to the Creation issue action involving ScriptRunner third-party app:
catalina.out
28-Mar-2022 14:47:21.535 WARNING [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8080-exec-38] (id=[170955]) has been active for [129,264] milliseconds (since [3/28/22 2:45 PM]) to serve the same request for [https://xxxxx.com/secure/QuickCreateIssue.jspa?decorator=none] and may be stuck (configured threshold for this StuckThreadDetectionValve is [120] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck. java.lang.Throwable at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:231) at com.atlassian.jira.logging.JiraHomeAppender.doAppend(JiraHomeAppender.java:206) at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:69) ... at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212) at com.sun.proxy.$Proxy3114.doWorkflowAction(Unknown Source) at com.atlassian.jira.workflow.WorkflowManager$doWorkflowAction$1.call(Unknown Source) at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil.actionIssueWithFeedBack(WorkflowUtil.groovy:348) at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil$actionIssueWithFeedBack$1.call(Unknown Source) at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FasttrackTransition.execute(FasttrackTransition.groovy:133) at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FasttrackTransition$execute$0.callCurrent(Unknown Source) at com.onresolve.scriptrunner.canned.jira.workflow.AbstractWorkflowCannedScript.execute(AbstractWorkflowCannedScript.groovy:23) at com.onresolve.scriptrunner.canned.jira.workflow.AbstractWorkflowCannedScript$execute.call(Unknown Source) at com.onresolve.scriptrunner.jira.workflow.AbstractScriptWorkflowFunction$_run_closure2.doCall(AbstractScriptWorkflowFunction.groovy:89) at com.onresolve.scriptrunner.jira.workflow.AbstractScriptWorkflowFunction$_run_closure2.doCall(AbstractScriptWorkflowFunction.groovy) at jdk.internal.reflect.GeneratedMethodAccessor5108.invoke(Unknown Source) at java.base@11.0.11/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base@11.0.11/java.lang.reflect.Method.invoke(Unknown Source) at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:101) at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:323) at org.codehaus.groovy.runtime.metaclass.ClosureMetaClass.invokeMethod(ClosureMetaClass.java:263) at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1041) at org.codehaus.groovy.runtime.callsite.PogoMetaClassSite.call(PogoMetaClassSite.java:37) at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47) at org.codehaus.groovy.runtime.callsite.PogoMetaClassSite.call(PogoMetaClassSite.java:52) at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:119) at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy:370) at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy) at jdk.internal.reflect.GeneratedMethodAccessor4867.invoke(Unknown Source) at java.base@11.0.11/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base@11.0.11/java.lang.reflect.Method.invoke(Unknown Source) at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:101)
Cause
The post-function Fast-track Transition an Issue from ScriptRunner is being used.
Solution
There are two approaches that can be taken:
Reach out to ScriptRunner vendor, as their support team should be better equipped to fix this issue.
Disable ScriptRunner app.
Was this helpful?