Create Jira Ticket via Email Using Catch Email Address

Summary

Create a Jira ticket via sending email only to a catch email address, not to that mail server configured for Jira.

Environment

Jira Cloud

Cause

As per the Jira design, to create a Jira ticket, ensure the email is in the mail server's mailbox. However, no mailbox of the mail server address for the catch email address is configured for Jira.

Solution

If you prefer not to know the mail server address, setup auto-forwarding from your public email address to the mail server address: Turn automatic forwarding on or off

Another scenario where the catch email address is a mailing list (Group DLs) and not a single mailbox address:

• Simply add the mail server address to your mailing list (catch email address) to easily create Jira tickets.

• Or we can setup auto-forwarding from one of the mail addresses, which is a part of the mailing list, to achieve the same result.