Resolve "Create Backup for Server" Button Issue in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When trying to create a server backup, the button might be greyed out, although no team-managed projects are listed.
Diagnosis
Navigate to Administration (⚙) >System > Backup Manager
Scroll down to the Backup for server
The button Create backup for server is greyed out
Cause
When team-managed projects are not permanently deleted, they will still be considered as existing projects.
Solution
Check that no team-managed projects are listed under Projects > View all projects.
Go to Jira settings ⚙ > Projects.
Click on Trash and check for any team-managed projects in here.
Permanently delete any team-managed projects in the trash by clicking ... > Delete permanently.
Now, the backup for server option should be available.
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