Could not load list of identity providers Error on Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When attempting to open the Authentication Methods page in Jira, the following message is reported:
"Could not load list of identity providers"
Environment
Jira Data Center 8.20 or higher;
Diagnosis
Verify the application logs and search for the following error:
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Uncaught exception thrown by REST service: Unknown SSO type: null
java.lang.IllegalStateException: Unknown SSO type: nullCause
This error is caused by an error when the IDP was added in Jira. The reason for that error is unknown.
Solution
Run the query below to find the affected entry:
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SELECT * FROM "AO_ED669C_IDP_CONFIG";And delete the rogue entry which should be missing the configuration settings, replacing the <ID> value on the column below:
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delete from "AO_ED669C_IDP_CONFIG" where "ID" = <ID>;Was this helpful?