Could not Load Custom Field Type Plugin Due to Project View Plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The GreenHopper ranking fields will disappear after a JIRA restart. In the admin >>custom field page, all the ranking fields will disappear. After adding a new custom field, all those disappeared custom field will appear as normal, with all the data still there.
The same symptoms apply to other custom field type plugins. The following is the stack trace found in the log:
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main WARN [core.entity.jdbc.DatabaseUtil] Table named "BASELINE" exists in the database but has no corresponding entity
main WARN [core.entity.jdbc.DatabaseUtil] Table named "BASELINE_ISSUE" exists in the database but has no corresponding entity
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.ext.charting:firstresponsedate'. Is it enabled and on the classpath?
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.toolkit:dayslastcommented'. Is it enabled and on the classpath?
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.toolkit:participants'. Is it enabled and on the classpath?
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.toolkit:participants'. Is it enabled and on the classpath?
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:greenhopper-ranking'. Is it enabled and on the classpath?
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.ext.charting:resolutiondate'. Is it enabled and on the classpath?
main ERROR [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jira.ext.charting:timeinstatus'. Is it enabled and on the classpath?
Cause
This is caused by the ProjectView plugin V1.1.6 which has been deprecated.
Resolution
Removing the ProjectView plugin jar file. This plugin is now deprecated and no longer supported by the vendor.
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