Could not find a Custom Field Configuration for field 'customfield_xxx', all projects and issue type 'x' -- therefore cannot find the Option for 'Done' epics.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-jira.log:
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Could not find a Custom Field Configuration for field 'customfield_xxxxx',
all projects and issue type 'xx' -- therefore cannot find the Option for 'Done' epics.
Analyzing the error message and cross-checking with JIRA's database, 'customfield_xxxxx' is referring to the Epic Status custom field, and issue type 'xx' is the Epic issue type.
So we can "translate" the error message as follows: "The EPIC STATUS custom field does not have a configuration context for the EPIC issue type. This is the reason why I cannot find the Done option for epics."
Cause
The EPIC STATUS custom field does not have a configuration context for the EPIC issue type. (Or whatever issue type the log entry is referring to, actually) See pic below:
Resolution
In order to fix this, you must edit the Epic Status custom field's context to include the Epic issue type as well. (Or whatever issue type the log entry is referring to, actually)
If your JIRA Agile fields are locked from editing, please follow this document to unlock it.
Go to the Custom Fields page in JIRA, click on the Cogwheel icon on the right side of the Epic Status custom field, and click on Configure.
Click on Edit Configuration.
Multi-select the Epic issue type.
Click on Modify at the bottom to save the changes.
Run a re-index.
Related Content
Epics Do Not Show Up in Epic Panel due to Wrong Epic Issue Type
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